📘 Terms and Conditions – Lucky Book Store

Effective Date: April 2025
Store Address:
Lucky Book Store
U-3/4, Maher Park-B, Opp. Vanita Vishram Ground, Athwagate, Surat-395001

1. Introduction

Welcome to Lucky Book Store. By accessing or purchasing from our website, you agree to the following terms and conditions. These terms govern your use of our site, the purchase process, and the after-sales experience.

Please read this page carefully before placing your order.

2. Order Acceptance Policy

• Orders placed through the website or other platforms (e.g. WhatsApp, Instagram) are considered final upon confirmation.

• Once an order is processed and dispatched, it cannot be canceled, exchanged, or refunded by the customer.

• If you wish to cancel your order, you must do so before dispatch. Cancellation requests after dispatch will not be entertained.

• Orders cancelled by the customer before dispatch are not eligible for a refund. However, store credit may be issued at our sole discretion.

3. Stock Availability

• While we strive to keep our inventory updated, there may be cases where a book becomes unavailable after an order is placed.

• If a product is out of stock, we will notify you within 2–3 business days and issue a full refund for prepaid orders.

• For Cash on Delivery orders, out-of-stock items will simply not be shipped.

4. Shipping & Delivery Policy

• Orders are usually dispatched within 2–5 working days.

• Delivery times vary based on your location and the courier service used. Typically:

  • Metro cities: 3–7 working days

  • Other areas: 5–10 working days

• Cash on Delivery (COD) is available with an additional charge of ₹30 per order.

• Prepaid orders are shipped without any additional fees (except standard shipping if applicable).

• We are not responsible for delays due to courier issues, natural calamities, or public holidays.

5. Payment Methods

We accept the following payment modes:

• UPI (Google Pay, PhonePe, Paytm, etc.)

• Debit/Credit Cards

• Net Banking

• Wallets

• Cash on Delivery (COD) – ₹30 additional fee

All payments are processed securely via trusted gateways.

6. Return & Refund Policy

• Books once delivered cannot be returned or exchanged, unless:

  • You received the wrong book

  • The book is physically damaged (photos must be shared within 24 hours of delivery)

• If eligible, you must notify us within 24 hours of delivery to be considered for a replacement or refund.

• Refunds (if approved) will be processed within 7–10 working days to the original payment method.

• If the customer cancels the order before dispatch, it is non-refundable.

• COD charges (₹30) and any shipping fees are non-refundable in all cases.

7. Pricing & Product Information

• All prices listed on the website are subject to change without notice.

• We make every effort to display accurate information and pricing, but errors may occur.

• In case of pricing or listing errors, we reserve the right to cancel the order and issue a full refund if applicable.

8. Privacy & Personal Information

We value your privacy. Any personal information collected is used solely for processing and delivering your order. Please read our Privacy Policy for more details.

9. Content and Copyright

All content (including book covers, product descriptions, logos, and branding) on this site is the intellectual property of Lucky Book Store or its licensors. Unauthorized use is prohibited.

10. Limitation of Liability

Lucky Book Store is not responsible for:

• Loss or delay of books by courier companies

• Damages caused after delivery

• Customer misuse or misplacement of the product

Our liability is limited only to the value of the product sold.

11. Changes to Terms

These terms may be updated from time to time. We advise customers to review this page before placing any new order.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:
📞 Phone: 9687543399
📧 Email: luckybooksd@gmail.com
📲 WhatsApp: wa.me/919687543399